For organisations

Understand your community. In real time.

HearAbouts gives councils, housing associations, charities and developers a live window into how residents feel about their area, with a direct line to ask them questions. Link what you hear to what you invest. Close the feedback loop.

Community pulse · illustrative example

How residents would rate life in their area

Sample data showing how the wellbeing check-in works. Six core statements, rated by residents directly, updating as responses come in.

I feel safe walking after dark

+4% this month
62% agree14% neutral24% disagree
Safety

I have easy access to green spaces

+2% this month
75% agree12% neutral13% disagree
Environment

There is enough to do for all ages

-3% this month
36% agree24% neutral40% disagree
Community

Street and pavement quality is good

-5% this month
34% agree27% neutral39% disagree
Transport

I feel connected to my community

+1% this month
55% agree22% neutral23% disagree
Community

Health support is easy to access

-2% this month
28% agree25% neutral47% disagree
Health
Sentiment over time

Track how community wellbeing is shifting

Percentage of residents who agree with each wellbeing statement, month by month. Toggle themes below.

Sample data · UK pulse responses, Oct 2024 – Mar 2025 · Based on 847 residents

Questions in the field · illustrative example

Organisations asking, communities answering

Any partner organisation will be able to post a targeted question to residents in a specific area, with responses updating live. These sample cards show how it works.

Community12d left

Where would you most like to see a new warm, welcoming community space in your area?

Cheltenham Trust · Charity
148 responses
Top: “Near the town centre / high street”, 38%
Transport5d left

If we added a new cycle route, which stretch would make the biggest difference to your daily life?

Gloucestershire County Council · Local authority
264 responses
Top: “Docks to city centre”, 44%
Safety21d left

What makes you feel safe, or unsafe, on your estate after dark?

Gloucester City Homes · Housing association
97 responses
Top: “Poor lighting on footpaths”, 52%
Ask your community

Post a question to residents in your area.

Partner organisations can target questions by postcode, theme or resident type. Responses land directly alongside community voices on your dashboard.

Why it matters

Move past output counting to outcomes that actually shift lives.

Invest where community says it matters

Stop guessing. See exactly what your community is asking for before allocating budgets, and back business cases with verifiable local support.

Prove social value, not just activity

Long-term outcome tracking and SROI ratios calculated against the Social Value Engine framework, not just inputs.

Close the loop, publicly

Show residents exactly what happened to their voices. Transparent feedback is the fastest route to rebuilding community trust.

Initiatives · illustrative examples

How partner projects would appear, and what community said drove each one.

See them on the map
In deliveryDursley, Stroud

Dursley Estate Lighting Upgrade

Gloucester City Homes · Housing association

LED footpath lighting across three estate paths flagged repeatedly by residents as unsafe after dark.

SafetyCommunity
Investment
£96k
Beneficiaries
1,240
SROI
3.8x
14 community voices linked
PlannedCheltenham borough

Warm Spaces Network 2026/27

Cheltenham Trust · Charity

22 venues opening as warm rooms during cold spells, co-designed with people who used last winter's network.

CommunityHealth
Investment
£92k
Beneficiaries
3,400
SROI
6.8x
41 community voices linked
In deliveryGloucester city centre

Quay-to-Cathedral Cycleway phase 1

Gloucestershire County Council · Local authority

Segregated cycle route connecting the docks regeneration to the city's medieval core.

TransportHealth
Investment
£480k
Beneficiaries
18,000
SROI
4.2x
38 community voices linked
PlannedWestgate, Gloucester

Westgate Maker Hub

Marble Arts CIC · Community interest company

Meanwhile-use refit of a vacant unit into shared workshop space for under-30 makers.

EconomyCommunity
Investment
£165k
Beneficiaries
240
SROI
5.1x
22 community voices linked
DeliveredCheltenham

Evening bus concessions pilot

Stagecoach West · Transport operator

Six-month pilot extending free travel for over-60s to 9pm. 28% uplift in evening journeys reported.

Transport
Investment
£210k
Beneficiaries
5,800
SROI
3.6x
17 community voices linked
PlannedStroud, Tewkesbury

Multi-year commissioning bid

Severn Vale Foodbank · Charity

Three-year delivery partnership consolidating five overlapping food provision contracts into one.

Community
Investment
£340k
Beneficiaries
2,100
SROI
7.2x
29 community voices linked

HearAbouts is part of the Social Value Engine family.

The Social Value Engine has been used by hundreds of UK organisations for over a decade to measure, manage and prove social value. HearAbouts is its public-facing front door, turning hard outcome data into something residents can see, understand and shape.